Changing How the World Works

Vision and Mission

Digital Divide Data’s (DDD) vision is a world in which youth develop themselves through education and employment. Our mission is to transform lives around the world through sustainable training and employment programs which provide a path to lifelong employment and opportunity.

History

DDD believes talent has no boundaries and opportunities shouldn’t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing.


From this early work, DDD built a proven work-study methodology to train, support and employ talented individuals around the world, and thereby provide high quality, competitively priced ITO/BPO services to customers.


In 2011, DDD opened operations in Nairobi, Kenya where we would launch the AWS Cloud Center of Excellence to teach and certify in next generation IT skills. And in 2014, recognizing the vast problem of veteran unemployment, we launched our U.S. operation Liberty Source to train and hire veterans and military spouses.


Today, DDD continues to thrive and work towards a world where everyone—regardless of location or background—has the opportunity to reach their full potential. Since 2001, DDD’s program has increased lifetime earning for youth in Cambodia, Laos and Kenya by a projected total of more than US$350 million.

20 Years of Transforming Lives

Digital Divide Data first opened its doors in Cambodia in 2001. As we celebrate the milestone of 20 years in business, we also reflect on what DDD means to us and what we have accomplished together. At its core, DDD is a global act of friendship, an act of partnership, and a declaration of working together across distances and differences in backgrounds.

We also know that the work is far from over. As we look forward to the next 20 years, we will carry the same motivation we had when we started—the desire to provide fair and equal opportunity for all.

“We can’t give associates a guarantee of a better future, but we can give them a chance to create one for themselves.”

— Jeremy Hockenstein, CEO and Co-founder

Globally Recognized Impact Sourcing Innovator

50%

Women in the workforce

95%

Economically and socially marginalized individuals in the workforce

7,000

Youth impacted through employment or employability training

$350M

Estimated increase in lifetime earnings

Industry Recognition

Earning our clients’ trust and industry recognition validates our work and dedication to our mission.

Executive Leadership

  • Jeremy Hockenstein is Co-Founder and CEO of DDD. Prior to DDD, Jeremy worked as a management consultant with McKinsey & Company and as an international nonprofit consultant. He graduated from Harvard with a BA in economics and earned an MBA from MIT's Sloan School of Management.

    For its business success and remarkable social impact, DDD and Jeremy have been recognized with the prestigious Skoll Award for Social Entrepreneurship as well as awards from the World Bank Development Marketplace, the IFC Grassroots Business Initiative and the Global Knowledge Partnership.

    Among other media acclaim, Jeremy and DDD were profiled in Thomas Friedman's The World is Flat as his "favorite example" of a social entrepreneur's initiative.

Jeremy Hockenstein

  • Sameer is the CEO of DDD. Sameer joined DDD from Magic Software, a leading education technology company, where he was the Business Head for North America and Europe.

    In his current role at DDD, Sameer focuses on strategy, partnerships, sales, and marketing. Sameer has over 20 years of international experience in executive leadership roles with technology and BPO companies. He has also been involved in various entrepreneurial ventures as a seed investor and business development advisor.

    Sameer has an MBA from the Asian Institute of Management, Manila.

Sameer Raina

  • James Vanreusel is DDD’s Chief Financial Officer. His background includes senior leadership positions in global banking, private equity, asset management, and capital markets. He previously was the CFO for SPBD – a microfinance network in the South Pacific. Here he launched and operated micro-finance banks in Samoa, Tonga, Fiji, and the Solomon Islands.

    Currently based in the US, James has also lived and worked in UK, South Pacific and Singapore, and has been involved in business across the world.

    Born and raised in Belgium, James moved to the UK for a Mathematics & Accounting degree at the University of Kent – then onto Rice University Business School in Texas for an MBA in Finance & Marketing. He is also a CFA charter holder.

James Vanreusel

  • Steve Larson is Chief Operating Officer at DDD, responsible for leading the company’s business operations globally, executing DDD’s business strategy and ensuring operational excellence company-wide across operations, HR, IT, and real estate. Steve’s background includes 25 years of experience in the BPO industry, including leadership roles in operations, human resources, technology, and finance. His vast experience across multiple BPO solutions and industries is centered on building and leading highly-efficient, data-driven, and scalable operations with an inspired, engaged and purpose-driven workforce. Prior to DDD, Steve was the Vice President of Global Delivery at Conduent, with overall delivery accountability for employees spanning 17 countries supporting over 200 clients and $400 million in annual revenues.

    Steve graduated from the Wharton School of the University of Pennsylvania with dual degrees in human resources and finance. He holds a Global Professional of Human Resources (GPHR) accreditation from HRCI, received his Lean Six Sigma Black Belt (LSSBB) from the Six Sigma Global Institute, and completed the Lean Executive Program from Lean Consulting Associates.

Steve Larson

  • Sopheap Im serves as DDD’s Chief Impact Officer.

    She started her first job at DDD in 2004 as an associate in the work-study program. One year later, she rose to first line manager and managed the Battambang office. The number of staff had grown from from 20 to 150 by the time she left in 2011.

    Sopheap graduated from Portland State University with a master's degree in international development. She returned to DDD in 2013 and has since taken on different managerial roles.

Sopheap Im

Board of Directors

  • Divyata is based in London and has spent her international career in New York, Hong Kong, London and Singapore in leadership roles across transactional and fiduciary businesses. Divyata was most recently Chief Operating Officer for the Merchant Banking Division International, the Private Markets/Alternatives business at Goldman Sachs. She rejoined Goldman Sachs in 2019 after working with a London based fintech start-up focused on financial inclusion and holistic financial portfolio delivery.

    Prior to this, Divyata was based in Singapore as head of the client franchise for Goldman Sachs Asset Management across the region. She was Chair of the GS Female Managing Director Network Asia Pacific. She was also an active member of the United Nations Development Programme across South East Asia.

Divyata Ashiya

  • Jeremy Hockenstein is Co-Founder and CEO of DDD. Prior to DDD, Jeremy worked as a management consultant with McKinsey & Company and as an international nonprofit consultant. He graduated from Harvard with a BA in economics and earned an MBA from MIT's Sloan School of Management.

    For its business success and remarkable social impact, DDD and Jeremy have been recognized with the prestigious Skoll Award for Social Entrepreneurship as well as awards from the World Bank Development Marketplace, the IFC Grassroots Business Initiative and the Global Knowledge Partnership.

    Among other media acclaim, Jeremy and DDD were profiled in Thomas Friedman's The World is Flat as his "favorite example" of a social entrepreneur's initiative.

Jeremy Hockenstein

  • Clément Nouvel is an accomplished Technical Director of LiDAR at Valeo, a leading automotive supplier. Nouvel is a pioneer in autonomous vehicle technology and is responsible for leading a team of over 300 engineers. Under his leadership, Valeo's LiDAR innovations have been recognized with SAFETYBEST and ICA Summit Awards. With over a decade of experience at Valeo, Nouvel's technical expertise has been critical in advancing automotive safety and smart mobility. Nouvel's academic background from Ecole Polytechnique and INSEAD has provided him with a strong foundation to lead Valeo's LiDAR to global acclaim and practical application in vehicles worldwide.

    Nouvel's expertise is highly valued in the automotive industry and his leadership will undoubtedly continue to fortify Digital Divide Data's technological trajectory.

Clément Nouvel

  • Stefan Kappeler is the Chief Operating Officer at Elea Foundation for Ethics in Globalization.

    Stefan completed his master of science at the University of Zurich where he studied Geography. After his graduation he worked for Esri Switzerland Ltd., both in Eastern Africa and in Europe. From 2006 until 2009 and in collaboration with a local university, he built up an office in Kigali and a flourishing business in Rwanda.

    Stefan holds an MBA from the University of St. Gallen (HSG).

Stefan Kappeler

  • Jaeson Rosenfeld is one of DDD's founders and has a passion for international development and entrepreneurship.

    He is currently CEO of StatDNA, a company that provides statistics and advanced analytics on sport teams. He served as a consultant for McKinsey & Company for seven years and led several projects at the McKinsey Global Institute (McKinsey's economics research think tank) on issues such as foreign direct investment, offshoring, and energy demand. Jaeson also has field experience in development, having started a non-profit organization to teach English in Sao Paulo, Brazil's favelas, and worked in the countryside of Mexico to help improve the operations of micro-lending institutions.

    He holds degrees from the University of Michigan, the Fletcher School of Law and Diplomacy, and the London School of Economics.

Jaeson Rosenfeld

  • Kay Lot was born in Cambodia and is a career accountant. His serious career started as Head of Finance at Standard Chartered Bank Cambodia in 1999, moving through the ranks of Head of Service Delivery, then Head of Treasury, till 2002; and later spent 10 years (2003 to 2012) at Cellcard, the largest mobile telecommunication company in Cambodia, serving 6 years as CFO and last 4 years as COO. Before joining Cellcard in 2003, Mr. Lot was engaged to lead a 11-month project to startup a new commercial bank: Vattanac Bank. During his time at Cellcard, Mr. Lot also led a few other startup projects: Cambodian Television Network (CTN), Infinity General Insurance, Cellcard Cash which later acquired Wing Money.

    <p>In his professional career, Mr. Lot received two major awards for Exceptional Leadership from both Standard Chartered Bank and Cellcard. As Chief Financial Officer of Telecommunications and Television Business at CamGSM Co., Ltd. (Mobitel), he brought the company into compliance with the Sarbanes-Oxley Act. I raised a significant amount of funding for mobile network expansion. Mr. Lot says, "I survived the genocide and had a rough childhood. But I kept going and always made positive impact regardless of circumstances or places, and will continue to do so in the future."

Kay Lot

  • Anne Njuki is based in Nairobi, where she works as an investment professional with DOB Equity, an impact-focused venture capital fund.

    Prior to joining DOB Anne was a Senior Engagement Manager with McKinsey & Company in Lagos & Nairobi, where she served private and public sector clients across Africa.

    Anne holds a Bachelor of Science in Chemical Engineering from Purdue University, and a Master of Business Administration in Social Entrepreneurship and Strategy from Duke University’s Fuqua School of Business.

Anne Njuki

  • Robert Shultz is a retired Vice President of Hewlett-Packard Company with nearly 30 years in the tech industry. As Vice President of Strategy & Transformation for HP Enterprise Services, Mr. Schultz managed the team in charge of moving the organization from the traditional outsourcing services to a cloud, apps, and security driven model. As Chief Internal Auditor, he greatly expanded coverage and interaction with global compliance and the HP executive team to assure sufficient internal controls were in place.

    Mr. Shultz has also served as the General Manager of the HP Business Process Outsourcing unit and Global Business, which experienced great success with over $250 million contracts signed in its first year. In 2012, he received the Distinguished Service Award for his work with Financial Executives International. Today Mr. Shultz is an investor and an advisor to the management board of an early stage SaaS startup.

    He holds a bachelor’s degree in accounting from Lehigh University and an MBA from Penn State.

Robert Shultz

  • Sameer is the President of DDD. Sameer joined DDD from Magic Software, a leading education technology company, where he was the Business Head for North America and Europe.

    In his current role at DDD, Sameer focuses on strategy, partnerships, sales, and marketing. Sameer has over 20 years of international experience in executive leadership roles with technology and BPO companies. He has also been involved in various entrepreneurial ventures as a seed investor and business development advisor.

    Sameer has an MBA from the Asian Institute of Management, Manila.

Sameer Raina

  • Jan-Maarten Mulder is DDD’s Chief Financial Officer. His background includes senior leadership positions in global banking and natural resources. He previously led ABN AMRO's $45bln commodities unit and Trafigura's corporate finance and treasury functions where he raised over $20 billion of capital, oversaw investments and initiated CSR/ESG improvements. In addition, he is involved in early-stage venture investing and is board member/advisor to several companies and nonprofit organizations.

    Currently based in the US, he has also lived and worked in The Netherlands, UK, South Africa and Switzerland, and has been involved in business across the world.

    Jan-Maarten holds an MSc in Chemical Engineering from Delft University of Technology, completed the Advanced Management Program at Harvard Business School, is a Kauffman Fellow, and completed the Competent Boards Certificate program.

Jan-Maarten Mulder

  • Phloeun Prim, the transformative Executive Director of Cambodian Living Arts, has elevated the organization to a global cultural platform. Born during Cambodia’s genocide, his leadership has been pivotal in using the arts for healing and social change. Phloeun’s strategic vision has expanded CLA’s reach, fostering innovation and nurturing a new generation of artists and cultural entrepreneurs. His role at Living Arts International further amplifies his impact on post-conflict arts communities. Phloeun’s addition to Digital Divide Data’s board promises to infuse the organization with his unique perspective on culture and development.

Phloeun Prim

Board Emeritus

  • Dorothy Berry was the Vice President of Human Resources at the Internatonal Finance Corporation (IFC), the part of the World Bank that invests in private enterprises in developing countries. During her tenure at the World Bank, Ms. Berry implemented a development-focused HR platform in order to help build a high-performance organization, including performance management, training, leadership development, and recruitment. Ms. Berry believed that sustainability should be in the fabric of everything that we do, reinforcing the message that results and quality matter. Ms. Berry brought this perspective to DDD, pushing the board and management teams to equally prioritize social impact effectiveness and financial performance to ensure that projects leave a positive legacy.

Dorothy Berry (1952-2017)

  • Dina is a prominent entrepreneur and leader in the database industry. Dina brings a depth of experience in software and technology enterprises. She grew up in French Morocco and pursued a BS and MS in Computer Science from the Technion Institute in Israel. She then moved to the United States and got a PhD in Computer Science from the University of Wisconsin, meanwhile raising her two young children. Her career began in academia and she was one of Cornell University's first female professors in the College of Engineering. She later served as a visiting professor at Stanford University and it was there that she began her career in business. She attended DDD's 5-Year Anniversary celebrations in Cambodia in Fall 2006 and was so inspired by the impact she saw there that she decided to accept the invitation to join DDD's Board at the timing of her departure from SAP.

Dina Bitton

  • Michael Chertok is co-founder, former Board Chair, and Board Member at DDD. Previously, he served as Program Officer in the Global Development Program of the Bill & Melinda Gates Foundation.

    Mr. Chertok has also worked as a consultant on philanthropy and international development to other private foundations and individual donors and was a Digital Vision Fellow at Stanford University. Mr. Chertok was the co-founder and Managing Director of Global Catalyst Foundation, the philanthropic arm of a Silicon Valley venture capital firm, where he facilitated a seed grant to help launch DDD. Prior to this, he helped start the non-profit organization Schools Online to bring internet access and training to more than 5,000 schools around the world.

    Mr. Chertok earned a bachelor of arts in Russian Studies from Yale University and an MBA and a Certificate in Public Management from the Stanford Graduate School of Business.

Michael Chertok

  • Dianne is the Director of the Western Regional Office of the Massachusetts Small Business Development Center Network (MSBDC). She served as President and CEO of Doherty-Tzoumas Marketing, a full-service advertising and public relations firm based in Springfield from 1985 to1991. Prior to that, she was Executive Director of Downtown Springfield Marketing, an organization whose mission was to promote downtown Springfield. She has also served as New Business Director at a Hartford, Connecticut advertising agency. Active in civic affairs in the Greater Springfield area, she is a founder of the Women's Fund of Western Massachusetts, an endowment to support women and girls, based on the values of the International Women's Conference in Beijing. She is a trustee of Bay Path College and a member of the Development Committee of the Community Foundation of Western Mass. Dianne is a graduate of Mount Holyoke College and holds an MBA from Western New England College.

Dianne Doherty

  • Koji Osawa, Ph.D., is a co-founder and Managing Principal of Global Catalyst Partners (GCP), an international, multi-stage, technology-oriented venture capital firm that has invested in leading-edge technology companies in the U.S., China, Japan, and Israel.

    He has extensive experience in investment and management of high-tech companies in Asia and the U.S. Dr. Osawa was at Mitsubishi Corporation for 14 years and served as division manager, where he was responsible for business development with Silicon Valley companies in the areas of semiconductors, communications, and software. During this period, he invested in several private companies and venture capital funds. He arranged a wide range of business agreements between these private companies and prominent Japanese and Asian companies, resulting in hundreds of millions of dollars of business. In 2001, Dr. Osawa championed a seed investment to start DDD from the Global Catalyst Foundation, a private foundation with a mission to improve people's' lives through the effective application of information technologies.

    Dr. Osawa received his bachelor of science degree in electronics from Keio University, Japan, and his Ph.D. in engineering from Tohoku University, Japan.

Koji Osawa

  • Ambassador Walter Fust has spent his career in the public and nonprofit sectors. Most recently, Mr. Fust served as head of the Swiss Agency for Development and Cooperation (SDC) for fifteen years until he retired in 2008. SDC is the agency responsible for delivering Switzerland's development activities with the goal of reducing poverty by fostering economic self-reliance. While at SDC, Mr. Fust also served as the chairman of the Global Knowledge Partnership (GKP) and chairman of UNESCO's Intergovernmental Council for the Development of Communication, among other mandates.

    Before assuming his role at SDC, Mr. Fust worked in several public administration capacities in Switzerland including Secretary General of the Ministry of Interior, Managing Director of the Swiss Office for Trade Promotion, and personal advisor to the President of the Swiss Confederation. He now serves on several nonprofit and foundation boards, where he shares his international development expertise in an advisory role.

    Mr. Fust graduated from St. Gallen University in Switzerland with a Master of Public Administration.

Walter Fust

  • Anish Nanavaty is an investor-advisor in the digital marketing space. His company Free Ion Advisors, LLC incubates ventures in digital publishing and mobile commerce.

    His firm also serves as a strategic advisor to companies interested in exploiting commercial opportunities presented by the digital marketing revolution. Recently, he helped found Group FMG, a private equity backed New York based digital production agency with over 400 staff worldwide. Prior to Group FMG, Mr. Nanavaty was one of the founding senior executives of WNS Global Services, one of the first India-centric business process outsourcing (BPO) companies. He helped build WNS' presence in North America from scratch, closing deals with Fortune 100 companies that represented over half a billion dollars in contract value. As CEO of WNS' Research & Analytics unit, he led a 1,400 person business that provided marketing decision support services to global brands.

    Mr. Nanavaty has a bachelor’s degree in science and economics from the University of Pennsylvania’s Wharton School of Business.

Anish Nanavaty

  • Howard, now retired, spent most of his career at Applied Materials where he served as Corporate Group Vice President in various general management and operations roles - including the role of president of two of its major subsidiary companies. Applied Materials develops, manufactures, markets, and services integrated circuit fabrication equipment for the worldwide semiconductor and flat panel display industries. Howard played a significant role in growing the company's international operations-in Asia among other places - enabling the company to become the industry leader with over $8 billion in revenue. Prior to his years at Applied Materials, he worked for Johnson & Johnson and Consolidated Aluminum Corporation. He holds an AB in Economics from Dartmouth College and an MBA from Seton Hall.

Howard Neff (1941-2019)

  • Irving Levin is a serial entrepreneur. He founded what became Renaissance Holdings in his basement in 1991, and sold it to Household International (now HSBC) in 2000, as the company grew to a staff of 1,400.

    He now spends his time investing in and mentoring entrepreneurial management teams and non-profit organizations. He sits on the boards of a number of private companies and is currently the chairman of Genesis Financial Solutions, a business he founded in 2001. Mr. Levin is a trustee of The Renaissance Foundation and Portland State University.

    He holds a bachelor of arts degree and an MBA from the University of Chicago, and worked his way through college as a professional musician.

Irving Levin

Sarah Martin

Sari Miller

  • Kevin Miller is the Executive Director of Ezrah Charitable Trust, a US private foundation providing financial and other support to high-impact partners, such as DDD, dedicated to providing training, economic inclusivity and opportunity to disadvantaged people in developing countries.

    Before joining Ezrah, Kevin practiced law for 35 years, lectured/presented at numerous professional education courses, served as an adjunct law professor at Wake Forest University School of Law and served in various leadership roles in the North Carolina Bar Association.

    He holds a bachelor of arts degree, cum laude, from Duke University and juris doctorate, Order of the Coif, from the University of North Carolina School of Law.

    He holds a bachelor’s degree in economics from the University of Essex and has been a fellow of the Institute of Chartered Accountants in England and Wales since 1985.

Kevin Miller

  • Dhiren Rawal is a Managing Director at Alvarez & Marsal Business Consulting in New York.

    With more than 20 years of experience in financial services, Mr. Rawal brings operations and technology consulting competencies focused on delivering business transformation. His assignments have spanned interim leadership roles, strategy development, business process design/re-engineering, IT transformation, IT and business process outsourcing. Mr. Rawal served as interim technology lead for a $1 billion non-profit, where he led various work streams to formulate a strategy and implement a transformation program to align with changing business requirements.

    Prior to joining Alvarez & Marshal, Mr. Rawal held leadership roles at Accenture and various financial technology companies.

Dhiren Rawal

  • John Roome is based in London and was Chief Financial Officer for the European operations of Mitsui Sumitomo insurance, part of the 6th largest global general insurance company. He has almost 40 years’ experience as an accountant working across several business sectors, specialising in general insurance for the last 25 years. He is currently working as a non-executive director at an insurance company in London with 8 years’ experience as an audit committee chair in the UK private and public sectors. He is also chairman of a major central London park. While at Chubb Insurance he was responsible for establishing the offshore operations in India and Eastern Europe for the Chubb non-US companies. He has a strong connection with South East Asia that has included an extensive tour of Laos (on a bicycle) and more recently a trip to Cambodia.

    He holds a bachelor’s degree in economics from the University of Essex and has been a fellow of the Institute of Chartered Accountants in England and Wales since 1985.

John Roome

Tony Gallo

  • Deborah Kops is Principal of Sourcing Change. She currently helps with leading GBS organizations drive change by rethinking work content, structure, scope, solutions, organizations and roles in the face of four key disrupters: rapid digitization, generational shifts, changing business dynamics and the imperative for performance. Her focus is on coaching leaders and supporting them though repeatable tools including predictive models and playbooks.

    Her career has been focused on the design and management of back-office processes, including managing directorships at FleetBoston Financial’s (now Bank of America) Technology and Operations Group, and at Deutsche Bank; consulting partnerships in major firms; and chief marketing officer of an Indian-legacy business process outsourcer.

    She is a prolific writer and frequently presents at major industry forums.

Deborah Kops

  • Peter Allen is a veteran of the technology industry, having served in leadership roles as a sourcing advisor and sales and marketing executive. As buy-side advisor for large, global outsourcing transactions executed by G-500 corporations, Peter structured multi-year contracts valued at over $20B in total contract value and led the portfolio of business process outsourcing advisory practices at ISG. For Alvarez & Marsal, Peter led the outsourcing and shared services advisory team that served private equity portfolio companies and corporate performance improvement clients.

    He applied the expertise gained in buyer decision-making to roles in several technology-enabled solutions and services providers, including Data Dimensions, CSC (now DXC), Iron Mountain, Benefitfocus, and smaller start-up ventures. Certified by UCLA as a Corporate Director, Peter has served as Chairman/CEO of a NASDAQ-listed company, and lead independent director for a consumer goods market leader (Nautilus). For CSC, Peter served as EVP for Global Sales & Marketing, directing the teams that produced over $17B in annual bookings for units across the globe.

Peter Allen