DDD’s Leadership team, led by co-founder and CEO Jeremy Hockenstein, is comprised of a talented group of business professionals based in Africa, Asia, and North America and the United States.
Co-Founder and Chief Executive Officer
Jeremy Hockenstein is co-founder and CEO of DDD. Prior to DDD, Jeremy worked as a management consultant with McKinsey & Company and as an international nonprofit consultant. He graduated from Harvard with a B.A. in economics and earned an MBA from MIT's Sloan School of Management. For its business success and remarkable social impact, DDD and Jeremy have been recognized with the prestigious Skoll Award for Social Entrepreneurship as well as awards from the World Bank Development Marketplace, the IFC Grassroots Business Initiative and the Global Knowledge Partnership. Among other media acclaim, Jeremy and DDD were profiled in Thomas Friedman's The World is Flat as his "favorite example" of a social entrepreneur's initiative.
Frank Heitmann is the President of DDD. Before DDD, Frank has led and grown large outsourcing units on a global basis. He has more than 25 years of experience delivering solutions and service offerings in the ITO/BPO industry at organizations such as Computer Sciences Corporation (CSC), a global leader of next-generation IT services and solutions. Frank holds a Masters of Informatics from the Technical University of Rheinland-Pfalz, Germany.
Executive Vice President, Operations
Cynthia Hauck is the Executive Vice President of Operations at DDD. Before DDD, she lived in the Philippines, serving as the head of operations first for SPi Global (a content BPO) and then as COO for the pre-press and publishing specialist Datagrafix, Inc. Cynthia also held leadership positions at Cornelius & Associates, Inc., Copernus, Inc. and LexisNexis. She has a degree in Computer and Information Sciences from The Ohio State University, as well as an MBA in International Business from The University of Dayton and a certification in Project Management from PMI Institute.
Vice President, People and Culture
Sopheap Im serves as VP of Global HR. She started her first job at DDD in 2004 as an associate in the work-study program. One year later, she rose to first line manager and managed the Battambang office. The number of staff grew from 20 to 150 by the time she left in 2011. Sopheap graduated from Portland State University with her Master's degree in international development. She returned to DDD in 2013 and has since taken on different managerial roles.
Chief Financial Officer
Wolfgang Müller is the CFO of DDD. He started his career in Albania in the early post-communist years as a finance consultant to the dairy industry and as a consultant and successful entrepreneur in the fast-growing printing industry. For the next 14 years, he lived in Switzerland and worked at the Geberit Group, the European market leader in sanitary technology. He rose to Chief Corporate Controller in the finance department before moving to Geberit’s Swiss subsidiary to head their marketing and product management department. Wolfgang studied Business Administration at the European School of Business in Reutlingen, Germany and Reims, France and earned his Master’s in Development Studies at the London School of Economics.
Vice President of Global Accounts Management
Gabor Toth is DDD's Vice President of Global Accounts Management. Before DDD, Gabor served as the Senior Director of Business Management at Jabil, a Tier 1 electronics manufacturing services company with 90 facilities in 23 countries. He also acted as Managing Director at Frigolux in Hungary. Gabor holds a MSc in Economics from the Corvinus University of Budapest. Gabor is also Vice President of Operations at DDD Laos.
Gabor Toth, Vice President of Operations, DDD Laos
Phabphada Dokbouathong, Operations Director
Souphalak Souksavath, Finance Director
Alex Gichuru, Service Line Director
Ignatius Kweyu, Internal Service Department Lead (IT&QM)
Joash Mango, Research Manager
Patrick Munene, Business Analyst Director
Ann Njoroge, Service Line Director
Maldrine Too, Finance and Logistics Director
Peres Were, BPO Consultant
Vice President of Operations, DDD Cambodia
Regional IT Director
, New Service Director